Service and quality commitment

Pre-sales service:

Fully communicate with customers before sales, understand customer and market needs, recommend suitable products to customers or develop unique solutions to improve efficiency.

Sales supervision:

Order tracker: Track the entire process and inform the order progress in a timely manner, so that customers can be worry-free, at ease and assured.

Packaging designer: Design or provide packaging solutions for customers to solve customers' packaging problems.

Quality supervisor: Supervise the entire process of manufacturing, shipment acceptance, logistics transportation, warehousing delivery, etc., to ensure that the quality of products and services meet customer requirements.

Be a good "three members" in sales to ensure that the products are delivered to the customer's designated warehouse on time, in quantity and according to quality.

After-sales guarantee:

After-sales communication and guidance: Customers will be in assembly or use If you encounter any problems during the process, you can communicate in time and we will provide you with professional guidance and help.

Customer complaints and feedback: We will record any complaints and feedback from customers in detail and submit them to the relevant departments for processing, and respond within 24 hours.

Quality commitment and guarantee: If the product has quality problems that affect assembly, sales or use, customers can choose to exchange, return or refund (Note: Exchanges are all carried out in a 1-for-2 manner, that is, 1 problematic product can be exchanged for 2 good products, and so on). If there is an error in the specifications ordered by the customer, resulting in poor market sales, other products of equal value can be exchanged once without affecting secondary sales (except for customized products and/or branded packaging products).

Our goal is: Let customers never have to worry!